OPERATION AND MAINTENANCE :
We are able to supply all of the technical services for the solutions we install. These include service and maintenance of the roadside components as well as operation of all point-of-sale and data center applications. We maintain strict service level agreements with our customers, who are able to rely on the perfect functionality of our solutions, the accuracy of all transactions, data integrity, and adherence to strict security requirements.
Our services in the area of commercial operation extend from issuing the relevant access devices, for example in the form of On-Board Units (OBUs) and transponders, to processing payments, including collection management, and providing all information systems necessary for implementation. We set up and operate the points of sale and online shops. We also provide call center services and manage websites and mobile apps for our customers.
• All services are tracked continuously on the basis of contractually agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).